Mia AI voice
Cover nights and weekends without another hire.
Mia picks up on the first ring, day or night. She looks up the account, answers the question, opens the ticket or books the callback, and connects anything that needs a person to your team, with the transcript and summary saved on the account. Last month 80% of her calls came after hours, and 77% needed no transfer. Mia comes with the Bavardio Platform at no additional cost.
See it in a minute
Bavardio Voice answers every call
A subscriber calls at 2:14 AM. Mia picks up on the first ring and already knows about the outage. Four in five of her calls come after hours, which is the shift nobody wants to staff.
On every call
What Mia handles on her own.
Mia works out why the customer is calling, in their own words, and takes the right path from there.
After verifying the caller, she pulls up their account, service and billing details.
Hours, plans, balances, due dates and service questions get answered on the spot.
If the caller sits behind a known incident, Mia tells them what is happening and when it should be fixed, and skips the reboot script.
Tickets, messages and callback requests are created with the details already filled in.
When someone should take over, Mia transfers the call, and the transcript and summary are saved on the account.
Built for your business
Mia speaks your industry.
Internet service providers
Account questions, service problems and outage status, with live network data behind every answer.
Learn moreAutomotive businesses
Service questions, appointment requests and repair-order updates.
Learn moreUtilities and co-operatives
Member questions, outage status and service requests.
Learn moreOther service businesses
Tell us the calls you get most and the systems you use, and we will set Mia up around them.
Learn moreYou stay in charge
Your team decides where Mia stops and a person starts.
Choose which requests Mia completes on her own and which go to your team. Every call is recorded, transcribed and summarized, so you can review any conversation.
Payment questions
Mia explains the balance and sends customers to a secure payment link wherever you enable it.
Account changes
Requests that need approval go straight to the right person.
Escalations
The transcript and summary are saved on the account for whoever picks it up.
Part of your call flow
Live in days, starting with the calls you choose.
Connect Mia to your phone system, pick the calls she should take first, such as after-hours or overflow, and expand from there.
- 01Pick the calls Mia takes
- 02Connect your customer data
- 03Test it with your team and go live
Common questions
Answers before the call.
Can we start with after-hours calls?
Yes. After-hours and overflow are the most common starting points. We route those calls to Mia through your phone system and expand once your team is comfortable.
Does Mia use our customer information?
Yes. Mia connects to your customer and billing records, verifies the caller, and answers with their actual account details.
What happens when a caller needs a person?
Mia transfers the call, takes a message or books a callback, and the conversation summary goes with it.
Can our team review the calls?
Yes. Every call has a recording, a transcript and a summary your team can review.
The rest of the platform
It works with the modules around it.
Hear Mia take a call.
Bring the questions your team answers most often and we will set up a live demo around them.